We want your wood flooring installation job to go as smoothly as possible. Here are a few things you should know.
Things We Need from You Before We Begin
- Signed quote/estimate. If you’re computer tech savvy and know how to attach an electronic signature or a pdf, you can even email it to us at firstname.lastname@example.org or just send us a signed hard copy via USPS.
- If your home was built before 1978, even if the lead test on your floor is negative, we are still required by law to deliver you a copy of the lead explanation pamphlet “Renovate Right.” Before we can begin any work we need you to sign the signature page that says you were given a copy.
What to Expect While We’re in Your Home
- Burkhart Wood Flooring will call you a few days before your scheduled start date to arrange access to your property, specify arrival time, give you their after-hours contact information, and to answer any last-minute questions you may have.
- If you contracted with us to move all of the large/heavy furniture from each room. We need you to lighten any larger pieces by emptying drawers or removing them and taking any knick-knacks off each shelf, especially any glassware.
- To minimize the dust of floor sanding, we use dust collection and/or HEPA vacuum systems on all our sanders. While this makes our sanding virtually dust free, we still recommend that you empty all open shelves, take pictures down from walls and take down any removable window treatments in the rooms to be sanded.
- If needed, we will put up plastic barriers to prevent dust from getting into closets or the rest of your house.
- The floor sanders that we use require 220V power, which means that we’ll need to connect our cords directly into your dryer or oven electrical receptacle or to your electrical panel. We request that we have a clear path to the breaker box, oven or dryer.
- Sanding your floor can produce up to 60 gallons of sanding dust. We will collect all sanding dust in heavy duty plastic bags, which we will seal and set outside until we make a trip to the landfill.
- We will forward you the MSDS sheet for the floor finish we will use on your floor for your records. Oil based urethanes have a high V.O.C. (volatile organic compound) rating and Water based urethanes have a low V.O.C.
- We will set the large/heavy pieces of furniture back in place when the curing process allows it, usually within 24 hours of applying the last coat depending on which urethane is used. Even after the furniture has been replaced, we urge you to wait until the finish is fully cured before replacing area rugs to prevent any damage to your new finish, 14 days for water base and 30 days for oil base,
- The owner-operators at BWF are only human and so respectfully ask permission to use your restroom while we’re working in your home. If there is a restroom that you prefer us to use, please let us know.
What to Expect After We Leave
- We want to make sure you know how to care for your floors after we leave. At the end of every job, we leave a cleaning kit with the proper mop and cleaning solution in a spray bottle so you can get off on the right foot and some of our do’s and don’ts.
- No two floor boards are identical. Variations in appearance are completely normal. As you floor ages, color changes can occur. This also is normal, but can be minimized by limiting exposure to direct sunlight, and periodically moving furniture and rugs.
- Seasonal humidity change can cause the wood to expand and contract. Cracks are normal and will appear and disappear as seasons change. You can prevent this by maintaining the humidity in your between 30–50% year round.
- Flooring inspectors recommend inspecting the floor from a standing position in normal lighting to identify any irregularities.
- Hardwood floors should last 100 years or more, and they can as long as they are well maintained, have regular intensive cleaning and recoating before the poly is abraded away. Feel free to call Chuck or Steven at (336) 448-4411 for more details on our guaranteed floor care maintenance program or if you have any questions about hardwood flooring maintenance.